Privacy Policy
Last updated: November 2026
Tradeworks Sales Systems ("Tradeworks", "we", "us") is a Canadian business based in Ottawa, Ontario that provides lead intake and sales operations services to fencing contractors. This policy explains how we collect, use and protect personal information through this website and our booking system, in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
When you book a meeting or contact us, we collect the information you choose to provide, which may include:
- Your name, business name, email address and phone number
- Your company website and primary service area
- Answers to our qualification questions, such as approximate monthly inquiry volume, how inquiries are currently handled, and your main operational challenge
- The date and time of meetings you book, and notes from those meetings
Our website may also collect basic technical information, such as browser type, pages visited and cookies needed for the site and booking system to function.
We do not ask for CRM access, financial records or your customers' personal information when you book an initial meeting.
How we use your information
- To schedule, confirm, remind you about and conduct the meetings you book
- To prepare for those meetings and follow up about our services
- To keep accurate records of our business relationship
- To operate, secure and improve our website
We do not sell your personal information. We do not add you to marketing emails without your permission, and you can unsubscribe from any marketing email we send at any time.
Service providers and storage
We use trusted third-party providers to run our website, booking system, CRM, email and video meetings. These providers process information on our behalf and may store or process it outside Canada, including in the United States or Europe. When information is processed in another country, it may be accessible to that country's courts, law enforcement and national security authorities.
Retention
We keep personal information only as long as needed for the purposes described above or as required by law, then delete or anonymize it.
Safeguards
We use reasonable administrative, technical and physical safeguards to protect personal information against loss, theft and unauthorized access.
Your choices and rights
You may ask to access or correct the personal information we hold about you, or withdraw your consent to its use, subject to legal or contractual restrictions. To make a request or ask a question about this policy, contact us at info@tradeworkssalessystems.com. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised.